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Arkila, Inc. · Metro Manila, Philippines

9 fixes for renters

Something went wrong with a rental
Late, damaged or not as described? Open the rental and tap Report a problem. An Arkila admin reviews it and settles it from the held deposit.
Report a problem
My payment isn’t verified yet
An Arkila admin checks every payment proof before the handover. Your rental page shows where yours is.
Check my borrows
The owner approved my request. How do I pay?
Open the rental, pay with one of the options it shows, like GCash or bank transfer, and upload your proof.
Pay for a rental
I need to cancel a request
Cancel for free from the rental page while it’s waiting or approved and you haven’t paid yet.
My borrows
I have a question about an item
Message the owner from the item’s page before you request. Replies land in Messages.
Open messages
When do I get my deposit back?
After the owner marks the item returned, Arkila sends it back to you. Any deduction comes with a written reason.
Fees & deposits
Where do we meet?
Every listing names a campus safe zone: a public, well-known spot where the handoff happens.
See safe zones
My ID verification is pending or declined
Check its status and resubmit if it was declined. You verify once, before your first rental or listing.
Verification
Something on a listing looks wrong
Use Report on the item’s page, or write to us with the item’s link.

Arkila, Inc. · Metro Manila, Philippines

Arkila is run by students. Tell us what happened and someone on the team will get back to you by email.